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Frequently Asked Questions
What is your Return Policy?
GameGuard stands behind the quality of all our products. Merchandise with obvious manufacturer defects is always eligible for return.
GameGuard Customers may return items purchased online within 30 days. You must return items in their original condition with all tags attached. Additionally, you may return or exchange items for a full refund. Just click our Customer Returns Manager button to print a return authorization and shipping label.
Clearance Items:
Any item listed with the terms "clearance," "Limited Edition," "Discontinued," "Final Sale," "Last Call," or "Warehouse Finds" are not eligible for a return or exchange, and all sales are final. Clearance items may have minimal availability, with limited size or color options.
What is the warranty on GameGuard Cooler Bags?
GameGuard Cooler Bags carry a 1-Year Limited Warranty against defects in material and workmanship with dated proof of purchase. This warranty applies only to the original owner. You will void the warranty if you use this product for commercial use, structurally alter it, or subject it to stress beyond the physical limits of the materials used in the body or components or damaged due to abnormal usage.
Please, take proper care to assure longevity and do not place sharp or pointed objects inside your cooler.
This warranty is void if damage or malfunction is due to abuse, misuse, accident, failure to reasonably maintain, improper installation or use, or unauthorized alteration or repairs.
What is your Shipping Policy?
All orders received by 1:00 pm Central Time will ship to you within 48 hours of the next business day. Occasionally, Collegiate items require a 10-day delay in shipping.
GameGuard's standard method of shipping is via UPS Ground. UPS Overnight or UPS 2nd Day is available for an additional charge.
We cannot ship to PO or FPO Boxes. Please be sure to provide a physical street address when placing your order.
Will GameGuard send an order confirmation via email?
How are back-ordered items handled?
Certain items are available in limited quantities or are subject to production delays. We will do everything possible to secure these items and fill your order quickly. If an item is unavailable, you will have the option of providing us with your email address to inform you once that item is back in stock.
Can I save items in my shopping cart for purchase at a later date?
Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days.
Why is the price of an item in my saved shopping cart different from when I selected it?
Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
What forms of payment do you accept?
Prices are subject to change — including temporary reductions and permanent increases.
When I submit credit card information online, is it secure?
GameGuard.net has sophisticated encryption and authentication tools to protect your credit card information security, and we will do our best to protect its security on our systems. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk. To help ensure others will not have access to your credit card, we urge you to sign off your account and close your browser window.
What is the credit card verification (CVV) number?
This number printed on your card safeguards when you purchase using your credit card. For Discover, MasterCard, and Visa, the CVV is the last three digits printed on the back of the card. American Express has the four digits printed above the account number on the front of the card.
How can I reach you by telephone?
Please call 1.888.381.GAME(4263), Monday-Friday 8 am-5 pm Central.
